Shipping & Returns

At Pure Blades, we strive to provide a smooth shopping experience. Please review the following policy before placing your order.

Returns

Return Eligibility

  • Return requests must be submitted within 7 days of the delivery date.
  • All returned merchandise must be in its original packaging, include all accessories, and have an approved Return Merchandise Authorization (RMA) number.
  • Items must be returned in new, unused, and resellable condition.
  • Returns received without an approved RMA may be refused.

Restocking Fee

Unless the item has a verified manufacturer defect or was shipped incorrectly, all approved returns are subject to a 15% restocking fee.

Original shipping charges are non-refundable.

Refunds

Once your return is received and inspected:

  • Please allow up to 7 business days for inspection.
  • Approved refunds will be issued to the original payment method.
  • Refunds may take several business days to appear depending on your financial institution.

Orders that originally qualified for Free Shipping will have the actual outbound shipping cost deducted from the refund.

Exchanges

If you would like to exchange an item, please contact us within 7 days of delivery.

Customers are responsible for:

  • Return shipping
  • Shipping charges for the replacement item

An approved RMA is required before sending any merchandise back.

Manufacturer Defects

If you receive an item with a manufacturer defect, please contact us promptly.

Please note that some lower-priced swords, daggers, and decorative items may contain minor cosmetic imperfections from the manufacturing process. These cosmetic variations are common within this product category and are not always considered defects.

If a product qualifies as defective, we will gladly work with you to provide an exchange or another appropriate resolution.

Order Cancellations

Orders canceled before shipment will receive a full refund.

If an order has already shipped, it will be treated as a standard return and may be subject to return shipping charges and applicable restocking fees.

How to Request a Return

Please submit a return request through your Pure Blades customer account or contact our Customer Service team.

Please include:

  • Full Name
  • Phone Number
  • Email Address
  • Order Number
  • Product(s) being returned
  • Reason for the return

Do not return merchandise until you have received an approved RMA.

Damaged Items

If your order arrives damaged during shipping:

  • Notify us within 72 hours of delivery.
  • Save all original packaging and packing materials.
  • Do not discard the damaged box or contents.

Please provide:

  • Full Name
  • Phone Number
  • Email Address
  • Order Number
  • Description of the damage
  • Photos of the damaged product
  • Photos of the shipping box and packaging

We will work with the shipping carrier to resolve the claim and, once approved, arrange a replacement or other appropriate resolution.

Incorrect Items

If you receive the wrong item:

  • Contact us within 72 hours of delivery.
  • Keep all original packaging.
  • Do not return the item until instructed by our Customer Service team.

Please provide:

  • Full Name
  • Order Number
  • Photos of the item received
  • Photos of the packaging

Once verified, we will arrange shipment of the correct item.

Shipping Information

P.O. Boxes

We do not ship to P.O. Boxes.

If a P.O. Box is provided, we will contact you for an alternate shipping address. If we do not receive a response within 48 hours, your order may be canceled and refunded.

Backorders

If an item becomes unavailable after your order is placed, we will notify you as soon as possible.

You may choose to:

  • Wait for the item to become available, if applicable, or
  • Receive a full refund.

Undeliverable or Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If a package is returned because:

  • the address provided was incorrect,
  • delivery was refused,
  • repeated delivery attempts were unsuccessful, or
  • the package was otherwise undeliverable,

the customer may be responsible for additional shipping charges and any applicable restocking fees.

Return Address

Pure Blades

22835 Savi Ranch Parkway, Unit G

Yorba Linda, CA 92887

United States

Do not ship any merchandise back without first obtaining an approved RMA.

Additional Information

  • Returns submitted more than 7 days after delivery may not be accepted.
  • This policy applies to online orders only.
  • Returns cannot be processed in-store unless specifically authorized.
  • Pure Blades reserves the right to refuse returns that do not meet the requirements outlined above.
  • We reserve the right to modify this policy at any time without prior notice.

Effective Date: August 4, 2026