Return Policy
Please read carefully.
- All returns must be submitted within 7 days of the delivery date to be accepted.
- All returns must be sent back in its original packaging with RMA.
- 15% restocking fee will be charged for each returned item unless it has a manufacturer defect
- If you are returning a product that is defective or incorrectly shipped for a refund, you will be refunded for the cost of the item only.
- When purchasing an inexpensive swords and daggers, it should be kept in mind that the more inexpensive an item is, the more likely it is to have small manufacturer defects. We at Pure Blades are willing to work with you when you receive an item in this condition; however, this does not entail or warrant us to pay return shipping charges when this occurs. We will gladly exchange it for the same product. If you choose to receive a refund, you are responsible for both return shipping, and restocking fees.
- All return items must be in "re-sellable condition" to qualify for a return, or exchange. Once we receive your returned item, it will be examined to determine if it is in re-sellable condition.
- Please allow up to 7 business days for inspection and processing of the returned item.
- Cancelation of an order will be refund in full, unless it is ship out, then buyer is responsible for any return shipping and restocking fees
- If the item is deemed re-sellable, a refund will be issued to your credit card (minus the original shipping fees) within 30 days of receiving your returned item.
- A returned order, shipped with Free Shipping, will not be refunded full amount. It will minus the shipping charges that were acquired during shipping.
- If the item is found not to be in re-sellable condition, a Customer Service Representative will contact you to notify you of the inspection. Items that are not re-sellable will be shipped back to you, per your request and at purchaser's expense.
Process for Return
Please request a return or exchange through your pure blades account.
- Full Name
- Phone Number
- Email Address
- Order Number
- Name of the product you are returning
- Reason for the return
Items Received Damaged
If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours.
Process a damaged claim though your pure blades account.
- Full Name
- Phone Number
- Email Address
- Order Number
- Name of the product you are returning
- Description of the damaged merchandise
- Picture of the damaged product and box
You must save all packing material in the condition which it was received. Once you notify us of the damage, we will contact you and begin the claim process with the shipping company. Once the claim is resolved then we'll be able to reship another item which will take approximately 3-5 business days to complete.
P.O. BOXES
We do not ship to post office boxes. If you place an order and list a P.O. Box in your "Ship To Address", we will contact you for a different address. If we do not receive a response from you within 48 hours, we will cancel your order. If you would like your product shipped to an APO, we will notify you of the exact shipping fees shortly after your order has been placed.
BACKORDERS
If you unwillingly order an out of stock item, you may receive a full refund. Please allow up to two weeks for this amount to appear on your statement. If after two weeks you still haven't received your refund, please contact us.
UNDELIVERABLE ADDRESS
It is the responsibility of the customer to ensure that the shipping address is accurate and available to be shipped to. If for some reason, the shipping address listed is undeliverable (for example: no one is available to sign, it is up to the customer to pay for shipping to have the item shipped a second time. If an item is returned to us because of this, our standard Returns Policy will come into effect. As a result of this, the customer will be required to pay a restocking fee.
EXCHANGES
In the event that you receive an item you are dissatisfied with, please contact us within 7 days of receipt of merchandise. Anyone making an exchange or return is subject to pay return shipping. You will also have to pay shipping for the new item to reach you. It is necessary to obtain an RMA number prior to shipping the item back to us. Without this we are not obligated to accept your request for an exchange.
WRONG ITEM RECEIVED
If you receive the wrong Item, please save all packing material and contact us within 72 hours. Please e-mail info.pureblades@yahoo.com and include your full name and order number. You must save all packing material in the condition which it was received. Once you notify us of the wrong merchandise, we will contact you and begin the reshipping process with our shipping company. Your replacement order will be shipped via the original method of shipping paid for upon the initial placing of your order. Do not send us back merchandise without our approval. You must obtain Return Merchandise Authorization # (RMA#) before attempting to return any merchandise to Pure Blades. Any packages received without a valid RMA# will be returned to the sender at sender's cost. To obtain an RMA# please e-mail at info.pureblades@yahoo.com. A customer service representative will give you an RMA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork.
Return merchandise to:
Pure Blades
1600 S. Azusa Ave Ste. 553
City of Industry CA, 91748
We are not obligated to accept any returns of a product(s) submitted more than 7 days after the product(s) have been delivered to the customer. After 3 failed delivery attempts, the customer may be liable for additional shipping costs. This return policy only applies to online orders, and does not give any leeway to return the item in person, or instore.
We reserve the right to modify our return policy at any time.